Returns & Exchanges
At Mandy's Fish & Chips, we strive for perfection in every order; however, due to the perishable nature of our hot food, we offer immediate resolutions for any quality concerns or incorrect items. Please contact us within one hour of receiving your meal to ensure we can provide a fresh replacement or a full refund.
Inspect Your Order
Check your meal immediately upon delivery or collection to ensure your fish, chips, and sides meet our quality standards.
Contact Our Team
If there is an issue, call our shop directly or use the support feature in our app within 60 minutes of the order timestamp.
Provide Evidence
To help us improve, please take a quick photo of the incorrect or unsatisfactory item and keep your receipt handy for verification.
Resolution Selection
Choose between an immediate fresh recook of your order for priority redelivery or a full refund processed back to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing